Casitas are the thing that trips people up out here. A golf home off Thompson Peak with a detached guest casita is really two turnovers wearing one address, especially when the host lists the casita separately and it books on a different calendar than the main house. We clean them as separate units with separate linen sets, because sharing a hamper between the two is how a foursome ends up with somebody else's towels.
The Raptor and Talon courses are generous with stray golf balls, and patio dust in The Retreat and The Park builds faster than guests expect. Pool skim gets its own pass. Every turnover ends with photos of the pool deck, patio furniture and casita — the record you'll want if a claim comes up.
Open week, and what it does to a Grayhawk calendar
Can you handle back-to-back turnovers during the WM Phoenix Open?
February is the tightest week on our calendar and we plan Grayhawk staffing around it well in advance. Tell us your February dates early and we'll block them. Same-day checkout-to-checkin is normal work for us; linens and restock go out pre-staged so we're not shopping mid-turn.
My sub-association is guard-gated. How do you get in?
We set up vendor access with your gate ahead of the first clean rather than sorting it out with a crew idling at the callbox. Worth checking your village sub-association's minimum-stay language too, since that shapes how often we're actually turning the place.
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