A turnover covers the full guest-to-guest reset: stripped and remade beds, laundered or swapped linens and towels, sanitized kitchen and bathrooms, restocked guest essentials, trash out, and a walk-through to flag damage or missing inventory before the next guest's check-in. Confirm exactly what's covered for your property at (623) 323-3230.
What does the crew actually do during a turnover?
A full turnover follows the same checklist on every property, in the same order, so nothing gets skipped between a checkout and the next guest's arrival:
- Strip and remake every bed with fresh linens
- Wipe down and sanitize kitchen counters, appliance exteriors, and both bathrooms
- Restock guest-facing basics — toilet paper, paper towels, dish soap, trash bags
- Take out trash and recycling, and reset staging like folded towels and throw pillows to match the listing photos
- Walk the property against a damage and inventory checklist before locking up
What's usually left out of a standard turnover?
A turnover is built for speed between one guest and the next, not for a periodic deep clean. Tasks like degreasing the inside of an oven, shampooing carpet, or balancing hot tub chemicals are typically quoted separately rather than bundled into every turn.
How do I confirm what's covered for my property?
The exact checklist can flex a little depending on what your listing needs, so it's worth walking through your specific property before the first turnover rather than assuming. Scottsdale STR Cleaning is based at 3737 N Drinkwater Blvd in Scottsdale and covers 14 service areas, including neighborhoods like Troon North and Gainey Ranch — call (623) 323-3230 to go through it.
Do you restock guest supplies like coffee and toiletries?
Basic restocking — paper products, dish soap, trash bags — is standard on a turnover. Higher-end extras like coffee pods or premium toiletries are worth confirming when you book, since not every listing stocks the same amenities.
Will you tell me if something is damaged or missing?
Yes — the walk-through at the end of every turnover is built to catch that before the crew leaves, so a host finds out the same day rather than from the next guest's review.
Do you handle full move-out or estate clean-outs too, not just turnovers?
That's a different scope than a standard turnover — a clean-out clears an entire property rather than resetting it between guests. Scottsdale STR Cleaning also takes on that kind of clear-out work in neighborhoods like Troon North and Gainey Ranch, but ask for it specifically, since it's quoted separately from a turnover.