A short-term rental turnover means a full guest-to-guest reset, not just a light clean: beds stripped and remade with fresh linens, kitchen and bathrooms sanitized, floors and surfaces cleaned, and trash removed, restaged for the next guest's arrival. Extras like pool care, carpets, or windows are booked separately, priced per property.
What actually happens during a turnover?
A turnover is a full guest-to-guest reset, not a surface tidy. Beds get stripped and remade with fresh linens, the kitchen and bathrooms are sanitized, floors are vacuumed and mopped, surfaces are wiped down, and trash is pulled before the unit is restaged for the next guest's arrival.
- Beds stripped and remade with fresh linens
- Kitchen and bathrooms sanitized
- Floors vacuumed and mopped, surfaces wiped down
- Trash removed and unit restaged for arrival
What's not part of a standard turnover?
Deep, occasional-use jobs sit outside the standard reset: pool care, carpet shampooing, exterior window washing, and pressure washing are booked as separate add-ons rather than folded into every turnover. That keeps the standard clean fast enough to fit inside a same-day window.
How do you know what's covered for a specific property?
Scope gets set before the first turnover, not guessed at on the day. Scottsdale STR Cleaning covers 14 service areas with properties that range from a studio to a multi-bedroom home, so the crew works from what's agreed for that listing rather than a one-size scope.
Do you restock guest supplies?
Standard consumables — trash bags, dish soap, bath tissue — are typically restocked as part of the reset. Anything beyond that, like specific coffee or welcome-basket items a host wants stocked, gets set up as part of the property's scope so the crew knows what to buy and replace.
Do you bring your own cleaning supplies?
Yes — the crew brings its own cleaning supplies to every turnover. Guest-facing consumables like trash bags and bath tissue are typically restocked as part of the standard reset.
Can I add pool or carpet cleaning to a turnover?
Yes, those are available as add-ons booked alongside the turnover rather than included by default. Flag it when scheduling so it's on the crew's list for that visit.
What if my property doesn't match the standard scope?
Scope gets set per property before the first turnover, so anything unusual — an extra room, a hot tub, a larger-than-typical unit — gets accounted for upfront rather than discovered mid-clean.