If a guest damages the property, the cleaning crew is usually the first to see it — during the turnover between checkout and the next check-in. Scottsdale STR Cleaning documents damage with photos and reports it to the host immediately, by phone at (623) 323-3230, so it can be addressed before the next guest arrives.
Who actually spots the damage first?
Whoever handles the turnover is on the property during the one window when it's empty between guests, which makes them the first person likely to notice a broken lamp, a stained mattress, or a missing remote. That's a byproduct of the job, not a separate inspection service — it happens during the same walk-through that closes out every turnover.
What does the crew do when they find something broken or missing?
The response is the same regardless of what's found:
- Photos of the damage, timestamped, before anything is touched or cleaned around it
- A call to the host or property manager the same day, not a note saved for later
- A record in the turnover report, so there's something on file for an Airbnb, Vrbo, or insurance claim
Is the cleaning company responsible for paying for it?
No. Finding and documenting damage quickly is part of the job; covering the cost of it isn't. What happens next — a security deposit charge, a claim through the booking platform, or a conversation directly with the guest — is between the host and the guest, and a timestamped same-day report is what makes that case easier to win.
Will Scottsdale STR Cleaning pay for damage a guest caused?
No — the crew's job is to find and document it quickly, not to cover the cost. Guest damage typically gets resolved through the booking platform's resolution process or a security deposit, and a timestamped same-day report is what supports that claim.
How fast will I actually hear about it?
The same day it's found, by phone. Scottsdale STR Cleaning is reachable 24 hours a day, so a call goes out as soon as the walk-through turns something up. Call (623) 323-3230 if you want to confirm reporting details before your first turnover.
What if the damage doesn't show up until after the crew has already left?
A walk-through only catches what's visible on the day of the turnover — a stain that sets in later or a mechanical issue that only shows up under use is harder to trace back to a specific guest. That's one more reason a same-day report on what was visible matters: it draws a clear line for anything found afterward.