Scottsdale STR Cleaning isn't liable for damage a guest caused — that's between the host and the guest, typically through the platform's damage protection or the host's own policy. What the crew does control is catching it fast: turnovers are usually the first time anyone sees the unit after a guest checks out.
Who notices the damage first?
The cleaning crew is usually the first person back in the unit after a guest checks out, which makes the turnover the point where a broken lamp, a stained sofa, or a missing remote gets spotted — well before the next guest ever sees it.
What happens when the crew finds something damaged?
The crew documents what they find — what it is, roughly where, and what condition it's in — and flags it to the host before moving on with the rest of the reset. Getting that reported quickly matters more than anything else, since a damage claim gets harder to make the more time passes after the guest who caused it has left.
Who actually pays for it?
Not the cleaning company. Scottsdale STR Cleaning's job is to catch and report damage, not to adjudicate or cover it — that's a matter between the host and the guest, typically resolved through the booking platform's damage protection or the host's own short-term rental insurance.
What if the damage means the unit isn't ready for the next check-in?
That's the scenario that needs a call, not just a note in a report. If something broken blocks a room or otherwise leaves the property short of guest-ready, the host needs to know immediately so there's time to arrange a fix or adjust the next booking before check-in.
Will the cleaning crew fix the damage?
Not as part of the standard turnover — the crew's role is to find it, document it, and report it fast. Repairs are arranged separately by the host.
How quickly will I be told about damage?
As soon as the crew finds it during the turnover, before they move on to the next stop. The sooner it's reported, the more options there are for filing a claim or arranging a fix before the next check-in.
Does Scottsdale STR Cleaning carry insurance for guest damage?
Guest-caused damage is covered through the host's own short-term rental insurance or the booking platform's damage protection, not through the cleaning company. Ask about what documentation the crew provides if a claim needs to be filed.