Guest supply restocking replaces the consumables every arriving guest expects — toilet paper, paper towels, dish and hand soap, trash bags, coffee, and starter toiletries. Scottsdale STR Cleaning checks and tops these at every turnover across all 14 areas it services, so a five-star listing never loses a star to an empty roll or a dead coffee tin.
Restocking means the roll of toilet paper is full, the coffee canister isn't empty, and there's already a fresh liner in the trash can when a guest opens the door — not a general tidy-up tacked onto the clean. It's a checklist item on every turnover, not an upsell: paper towels, dish soap, hand soap, trash bags, coffee, and bathroom starter toiletries get checked and topped in the same visit as the clean, across all 14 areas this business covers.
Hosts who stock premium or branded items — a specific coffee brand, printed guest soap — supply their own inventory, and each property gets its own running list so a turnover crew knows what belongs in that unit without guessing from one visit to the next.
What actually gets restocked at each turnover?
The list stays the same because guests notice the same handful of things every time — an empty roll or a bare soap dispenser reads as neglect even when the floors are spotless and the linens are fresh.
- Toilet paper and paper towels
- Dish soap and hand soap
- Trash bags sized to the unit's cans
- Coffee, tea, and creamer where the host stocks it
- Starter toiletries — shampoo, conditioner, bar or bottled soap
How does the crew know what a property is running low on?
Every property carries a running par-level note — bathroom stock, kitchen consumables, laundry pods where there's an in-unit washer — updated at each visit alongside the cleaning checklist, so a unit running low on paper towels shows up before a guest ever has reason to complain about it.
Weekend turnovers are where this gets tested hardest: back-to-back Saturday and Sunday check-ins mean a departing guest's half-used roll has to be swapped for a full one in the same visit as the clean, not scheduled as a separate stop. That's part of why weekend hours run 9:00 AM to 8:00 PM instead of a shorter weekday window — same-day guest swaps don't wait for a Monday restock run.
It's a small thing, but it's the kind of small thing behind a 4.9 rating built on 9 Google reviews — nobody leaves five stars because the toilet paper was full, but plenty of guests dock a star when it isn't.
Do I need to buy my own supplies, or do you provide them?
Most hosts stock their own consumables and this business restocks from that inventory at every turnover. If you'd rather hand off buying too, mention it when you set up the property — it gets folded into the routine, since every property is quoted individually.
Does restocking cost extra on top of the cleaning?
No — restocking is part of the turnover visit, not a separate line item. What changes the quote is scope, not restocking itself: a studio with basic toiletries costs less to keep stocked than a five-bedroom house with a full kitchen.
What happens if a guest uses more than usual — a longer stay or extra guests?
Par levels get adjusted for occupancy and length of stay, not just bedroom count, so a two-week booking with six guests gets stocked heavier than a two-night couple's trip. Flag it when you book and the next turnover accounts for it.